Questions or need assistance? We’re here to help!

We care about the quality of support you receive after your Burnerphone purchase. And, we want to make it easy for you to get the assistance needed.

How to reach a Burnerphone Team Member:

Email:  Send an email directly to the Help Desk at

Phone:  Call into the Help Desk at 1-844-8BURNER(Select option 3 to reach the Help Desk)

Quick tip #1:

Most phones can be repaired via software update or by simply resetting the phone to its original factory settings.  Customers are encouraged to try these options first.  NOTE:  Resetting the phone will wipe the memory completely.


Quick Tip #2:

The Help Desk may ask for the phones serial number aka IMEI number.  To get the IMEI fast, simply dial (*#06#) and the phone will display its IMEI on the screen.

Quick Tip #3:

How to back up to Google cloud

1. Go To Settings

2. Select > Backup & Restore

3. Check the Box > Backup My Data

4. Select > Backup Account

5. Select > Your Google Account or Login to your Google Account

Got more questions?

Visit the Frequently Asked Questions section